Return & Refund Policy
Last updated May 10, 2026
We hope you are happy with your purchase. Please note that all beauty and cosmetic product sales are final due to hygiene and safety reasons. We do not accept returns or exchanges for change of mind, wrong shade/color, or any other reason.
If you receive a damaged or defective product, we will accept returns only for unopened, unused items. Approved returns will be issued as store credit only, subject to inspection and approval. Store credit will be for product only, not the shipping costs.
RETURNS
All return requests must be made within fourteen (14) days of receipt. Returned items must remain in new, unused condition with all original seals, packaging, and wrappings intact. Opened or used products cannot be returned or exchanged under any circumstances.
RETURN PROCESS
To initiate a return for a damaged or defective item, please email customer service at info@hemparella.com to obtain a Return Merchandise Authorization (RMA) number.
After you get the RMA number, pack the item safely in its original box. Include your proof of purchase. Mail your return to the address below:
HEMPARELLA NATURAL PRODUCTS, LLC Attn: Returns RMA # [Your RMA Number] 298 Route 292, PO BOX 144 Holmes, NY 12531 United States
You are responsible for all return shipping charges. We strongly recommend using a trackable shipping method.
REFUSED DELIVERIES & RETURNS TO SENDER
We are unable to issue refunds for any orders that are refused upon delivery or returned to sender by the carrier. If an order is refused or returned to sender, we will not reship the product.
RETURNING EMPTY BOXES We maintain a zero-tolerance policy for the return of empty boxes or packages. Any attempt to return an empty box will result in an immediate investigation with the shipping carrier and appropriate law enforcement authorities. You are expected to fully cooperate with any such investigation.
STORE CREDIT
All returns for damaged or defective products are subject to review and approval. After we receive and inspect your return, we will process store credit (if approved). Please allow at least ten (10) days from receipt of the item for processing.
No cash refunds will be issued. Store credit will be issued to your account and may be used on future purchases. Store credit is non-transferable.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: